Page 4 - CSC Newsletter

introduction Civil ServiCe Club 02

Update

In-house Survey members highlighted that the online the sports micro website is a good
the club conducted a member-wide booking of facilities needs to be more example of how we have made it easier
survey by circulating the survey form user-friendly. We share your concern and for members to view and register sports
with the may/June fusion magazine have engaged an it vendor to introduce events and download photos and event
and circulating a soft copy via our online a fully integrated facilities booking and photos. come oct 2014, the system will
survey portal. 2,304 members responded payment system in oct 2014. it will be enhanced to enable sports Liaison
to the survey; where 1,230 responded on provide members the convenience of officers to make online payment on
paper and 1,074 via online submission. booking facilities using any web browser. behalf of their staff. Do also visit the
for the last survey conducted in 2012, to enhance security, members need to clubs social media platforms such as
only 1,120 responded via the hard copy use their member iD for the frst log-in facebook and instagram. the club has its
survey forms. and can create their own password for own mobile App to facilitate members
subsequent log-in. to know more about the club, view latest
the objective of the survey is to promotions, sports and social activities
understand members satisfaction in We also received feedback that the while they are on the move. so hurry and
various aspects of the club ranging telephone reception services need to download the csc App into your mobile
from the facilities to the service of the be improved. We want to assure our phone!
staff. the results have been reviewed by members that we are working on it.
the management and critical areas for the club conducts in-house telephone congratulations to the two lucky
improvement have been identifed and etiquette training and reviews for our winners of our 2014 survey,
attended to by the various departments. frontline staff. furthermore, the club mr ignatius Lien and mr chiam swee
the feedback received has also been is upgrading the telephones for all the tee. they each won a Delonghi Latisma
used to bolster our service standards. frontline staff. it can auto-redirect to nespresso coffee machine.
a voice mailer for members to leave a
it is heartening to note that the number call-back message if the line is busy or Changi Clubhouse
of survey respondents has doubled. if the staff is unable to answer the call. the changi clubhouse is targeted to
the percentage of respondents who the voicemail, if left unanswered, will operate in oct 2014. by then the chalet
are satisfed with the clubs facilities continue to blink until the message is (with roof top bbQ pits, mahjong rooms
and the services has increased both attended to. and function rooms), swimming Pool
quantitatively and qualitatively. this is (with poolside facilities furniture and
consistent with our efforts to upgrade the club will continue to harness it café), the resort bowl (with a bowling
and improve the facilities offered and to improve the way we engage with café and Pro-shop), the Lucky 88,
the managements continued emphasis our members. for example, we are tennis courts, run, swim & bike club
on customer-centric services. All the already working to make the website (with spinning facilities and bicycle
key areas in the survey were rated with more attractive and user-friendly. the repair workshop) and gold gym will be
a minimum score of 97% and above. club is introducing a micro-site of the operational. by november 2014, members
respective clubhouses for more focused and their guests will enjoy the Alfresco
viewing of their programmes, facilities Dining by the sea, sun Down Lounge,
and promotions. Dragon Phoenix chinese restaurant and
the family karaoke.